I recently booked/traveled with my to Mexico. We had rented a car through Priceline and I opted for th CDW insurance instead of thru Alamo. What a mistake!! Before hand, I read the fine print but I apparently missed the reimbursement via a claim form. So, when we got to Mexico, I was told by Alamo they did not accept the insurance and if I declined their insurance and anything was damaged on the car, I would have to pay out of pocket and then be reimbursed by the insurance company. Rather than risk having to pay for a totaled car (worst case... read full review »

I recently signed up for the rewards program: stay 10 nights get one free. After the initial sign-up, I used a smart phone to book a reservation. I did not see a login so I continued with the booking, assuming I would be asked prior to completion. I wans't. So the reservation was made without logging in to hotels.com. When I saw I did nto receive a credit for one night stay I emailed the company and was told they could not credit my rewards account for the stay, even though I submitted the reservation and made payment after I had... read full review »