Even now ... years later ... NOTHING has changed. TELUS' customer service continues to be absolutely appalling. Try calling them !!! The "higher than average call volumes" they experience are ROUTINE. Telus is quite simply under-staffing their customer service /tech. support department because their current customers are NOT important to them. Watch their actions - don't listen to their bullshit. They are well aware they require customers to wait ... often for over an hour. They suggest for faster service we use their online... read full review »