We were told that a lower interest was available on a home equity line of credit upon a recent visit to a branch and decided to take advantage of the interest rate reduction. The person handling the loan was very rude, and refused to take into consideration all of the income we had. We were denied the interest rate reduction. When we visited the Office of Consumer Protection, National Credit Union Administration, it said to reach out to the Supervisory Board of the Credit Union. We did that, and, within 24 hours of contacting the Board, we... read full review »