I purhased a £350+ Frankie rug from Laura Ashkley approximately 8 weeks ago, since purchase is has been shedding the wool. It is in part of the house that doesnt have much traffic and I have not hoovered it with it being a shaggy rug. I have called customer services today and have been appalled by their attitude, they were dismissive, rude and completely unaccommodating. On the website it dos not state anything to do with the fact the rug will shed etc and thats the line Lauras Ashley customer services department are taking "its a... read full review »