me and my husband are pensioners went to the united kingdom for a much needed holiday that had taken us a long time to save for because they are doing this, all other airlines have concluded refundsin dec2010 and got caught up in the snow story we lost three days of our holiday plus the seats we had paid extra for, on our return we asked our travel agent flight centre south africa to put in a claim for us which they did, we phone them on the 20th april to find out why our claim is taking so long, they said that british airways would not... read full review »