I had to change flights for my inlaws due to a medical emergency. Tried to change through qantas website, it was giving an error. I then approached the qantas technical support and they confirmed through email that it is a known issue, we can call Qantas customer care and change the tickets without paying a service charge (Qantas got a service charge for calling up and changing through their customer care, It's a nightmare to get the calls to customer care, we were put on hold for an hour atleast to get through). Spoken to them for a... read full review »