I booked a return ticket to Panama City for a friend and because I was paying with my own credit card, I was forced to deal with a live travel agent over the phone. I had sent detailed written (and accurate) information and spelled out my friend's name very carefully over the phone when dealing with the agent. Itravel2000 sent me the itinerary by email two days afterwards, with my friend's name misspelled. The same day I left a voice mail in the agent's mail box and followed up with an email to him and to... read full review »