I had a defective phone and called the company and they sent me a box after i had to go through 2 managers to get them to send it fast. I am a nanny and can't go long without a phone. I got the box quick and sent it back. They received my cell phone yesterday at 9:00am. I called back yesterday and was told that by this morning at 9:00am I would a brand new tracking number and my brand new cell phone would be on the way to me. Here it is over 24 hours later and no tracking number and it is still being processed REALLY??!!! WTH??!!! I have... read full review »