I bought a 1900 dollar laptop Qosmio laptop. From day 1; it had a cracked screen. So i call them and let them know... They say its not their fault and I must shell out around 320 dollars to fix it. So I finally give in after they wouldn't hear it. I send it in; they claim its repaired and send it back. I have a crack still (although in a diff place). So I call again and they ONCE again blame it on me although I had just opened the box to find the crack. So they tell me I must file a claim through UPS; which I did. So UPS agrees to handle... read full review »