Took our cat in for a "routine" exam. (We were on their comprehensive annual plan for 10+ years.) They cleaned our cat's ears, at their option and, apparently, punctured his eardrums. The cat lost all sense of balance -- could not walk, stand, eat or use sandbox. Just wobbling, stumbling and falling down constantly. Took him back for follow ups (not on emergency basis --required us to make appointments) and they would not or could not diagnose. They just recommended a "specialist" 15 miles away and, of course, at our cost... read full review »