I agree. I have been trying to call asia miles for the whole day. I was on hold for 45 minutes with their music on.. and then the line started to become busy. WTH!??? I called them again and its been 30mins and no one is still answering. What is this? I am trying to think they are doing this on purpose! I just need to reset my password and email. But they dont even have that option on their website. They dont even show security questions.. Soo annoying! VERY POOR SERVICE! I AM NOT RIDING CATHAY PACIFIC EVER AGAIN BECAUSE OF THIS! IM NOT... read full review »