t mobile's customer service has completely fallen off the charts, when you call customer service (611) you are on hold for sometimes up to an HOUR before you even get to talk to a representative. When you do finally get someone live on the phone, they are in a foreign country and can barely speak or understand English. They have scripted responses to everything you say no matter what the situation is. You ask to speak to a manager and you are put on hold for at least another 30 minutes while they attempt to contact a supervisor or... read full review »