here is the problem, i purchased a necklace item online and when i opened it the necklace was DEFECTIVE because i was not able to unhook it to put it on. But the problem is that the item was FINAL SALE, i called a few store about the policy in the ny area. i told them that i understand their policy of their FINAL SALE but i also told them the item is DEFECTIVE and they told me that they will not take it back and that i have to ship it back to the company. so, i called customer service and explain about my situation and asked if i could... read full review »