I went on line to order additional converter box, i wanna to pick it up from there Fios store. But this option is n/a online, so i called customer service to change the order. The rep came and he was able to change the order from 1 additional box to adding a box and swapping the old silver boxes to 2 new ones. And i stated clearly that i would pick them up from the store in Hempstead and he stated not a problem i will send that information to the store. Well i get to the store in 10 mins and i turn in the old boxes and the agent says that the... read full review »