I have been calling/emailing to their service center and compliance department but they are rude and indifferent to this problem (caused by the sudden widening of spread of bid/ask of silver-to-dollar XAG/USD) that lost ALL my money (over $1700 of balance) of just 1 min-lot of silver at 6:51:51pm EST. I had a limit order that sold short after silver had fallen to $43.81 just 30 seconds before the liquidation. They said the spread suddenly changed from about 20 pips (i.e. 0.20 which is already very large, equivalent to $100 of commission... read full review »