I purchased some charms for a birthday gift for a friend. I could not believe what arrived - they were very very bad fakes and when I contacted the company by email I got a reply offering just £10 refund and to keep the goods. Since then they have not responded to any further emails nor refunded any money!!! I am now going down the route of claiming back from the credit card company where it would appear they are very familiar with this company and the supply of FAKE GOODS! STEER CLEAR, DO NOT USE THIS COMPANY, YOU WILL NOT GET ANYTHING OF ANY QUALITY OR VALUE SENT TO YOU, JUST BAD FAKES, AND IT WILL COST YOU MONEY FOR THE PRIVALIDGE!!! read full review »