The Sears auto service at the Pembroke mall location, Virginia Beach, VA is in total disorganization! A quote for the replacement of two struts was given 17 May 2011 for 243.18. I returned on 18 May to have the work done. The price suddenly became 373.00. I decided to have the work done despite many customer complaints about this store while I was present on 17 May. I dropped the car off at 9:00 am. The job was promised by 1:00 pm. I checked in on the car at 2:00 pm after not receiving an update or phone call on the job progress. The job wa... read full review »