Barnes & Noble supposedly offers "Free Express Shipping" to their members. This is an outright lie. As a paying member, every time I order online and choose "Free Express Shipping" which is quoted as 1-3 business days, my packages are shipped UPS GROUND. Ground shipping is NOT express, expedited, or anything resembling fast. My packages always take 4-5 business days once handed to UPS. A more accurate offering for their shipping would be "Free Ground Shipping". When I contacted customer service about this, they... read full review »