THIS MATTER HAS BEEN GOING ON SINCE SEPTEMBER 2010. NO CORRESPONDENCE OR EMAILS WERE RECEIVED REGARDING WHY OUR DEPOSIT OF OVER £500 HAD NOT YET BEEN REFUNDED. AFTER NUMEROUS TELEPHONE CALLS AND INVESTIGATION IT WAS DUE TO A CONGESTION CHARGE. WE WROTE LETTERS TO BOTH TRANSPORT FOR LONDON AND CAR HIRE UK REGARDING THE CHARGE, BUT STILL NOTHING HAPPENED. I CONTACTED CAR HIRE UK CUSTOMER SERVICES TELEPHONICALLY FROM SOUTH AFRICA NUMEROUS TIMES AND EVENTUALLY REQUESTED THAT THE £60 CHARGE BE PAID AND TAKEN OUT OF OUR DEPOSIT AND THE... read full review »