1) I was told on the telephone when signing up for their "triple play" that I would not need to purchase any additional equipment. When the technicians arrived I was informed that my wireless router, which we discussed on the phone and was assured was compatible, was not compatible and would need to purchase an Optimum router for $100. Calls to Customer Service Department were a waste of time. 2) Optimum forgot to contact my telephone provider to tell them I was switching to Optimum and to discontinue service and dispatch my land... read full review »