The following is the letter my partner and I have written to Alitalia without get any answer from them. Showing us how awful and useless they are. TO WHOM IT MAY CONCERN Unsatisfactory Service- Alitalia Roma Fiumicino- Monday, 25th April 2011. I am writing to complain about the service I received from your airport staff at Fiumicino, Rome at 08.10am on Monday morning, 25 April 2011. We were holding valid tickets and supposed to fly from Fiumicino at 09.10 to Malpensa and another at 15.30 from Linate with your airline. Because of the... read full review »