I'm not even a customer of Charter! They are the "free cable" through my townhomes. My cable has been out for over a week. Apparently to "fix it" meant to destroy my existing internet connection with Verizon Fios. Literally jacked everything up. Oh, and I still don't have cable. That's it. It's like they just came in here and vandalized my home. DO NOT EVER USE THEM! I'm just flabbergasted that this is the half@ssed job that is appropriate for them to do. I would be fired for being so stupid. read full review »