My daughter tried to return an online purchase to a store, which we have done in the past, and the two clerks did not know how to process the transaction. Then the one clerk got upset because she wanted one of the dresses my daughter was returning because it was not available in the store, but since she didn't know how to do the transaction she couldn't return and then purchase the dress. So we returned the items by mail for a refund. I had used a Forever 21 gift card for part of the purchase and then thrown the card away as there... read full review »