I was told there would be caring people monitoring my pet at all times. As it turns out, once the store is closed, there is ONE person in the hotel responsible for all the animals. ONE person watching hundreds of dogs and cats. And they aren't even allowed to touch the animals, or clean up if a dog messes in its cage. Of course they're so busy cleaning and doing other tasks that its unlikely they'll even notice if your pet needs attention. If you don't pay extra for play time, the only time your dog is let out of it... read full review »