i had 50, 000 travel points transferred from my american express card to alitalia for a flight to italy 5 days ago. they gave a confirmation number for the transfer but now say they have no points for me and that i need to pay for my upgrade if i want it. not only can they not fix this problem but they have been (when you actually get to speak with anyone) rude, combative and insulting with both me and the american express rep and manager. most calls made, and there have been more than 40, we have been hung up on. amex has told me thay are... read full review »