my dvd was defected so i tried to return it with the receipt and was told i had to replace it with the exact item. I searched though 10 bins with hundreds of dvd's and couldn't find the same title. There was no-one to help me. I went back to the customer service desk and they said they would call someone and I had to go back to the bins. The dvd assistant was there and couldnt find the title either and said I had to find another dvd with the same UPC number. I asked if I could perhaps replace this dvd with a more expensive one and was told they couldnt do that either. At which point I left. read full review »