On the 30th April I purchased a bag for my girlfriends birthday. It arrived very quickly and at first I was very impressed with the service I received. However when she opened the present the bag was torn a little. So I tried several times to contact Forzieri (webform, telephone calls - a contact centre with no manager present & emails) to ask about a replacement. After several interactions chasing for a resolution I was finally informed after two weeks that I could return the bag for a refund. All I wanted was an exchange but i wa... read full review »