COMPLAINT Date: Sunday March 13th, 2011 Time: between 7:30 pm to 10 pm Guests: About 11 of us Complaint: Several guests and I were miss informed by hotel staff reception that Hilton Dockland's Ferry would come for us on other side of river. We waited for over an hour in the cold and the ferry never came for us in-spite being told several times via telephone by staff at the hotel to wait and that it would be on its way over to pick us up shortly. Result: As a group we took the Clipper river taxi across the river. We had to all... read full review »