I wish I had found this before I changed to Cricket from AT&T. I too have experienced bad reception but I sadly found out that their customer service is way worse. I just sent the following to the BBB and I hope that they improve their business practices: " ON 5/31/2011 I called a Cricket service rep at their 800 number to pay my bill of $123.97. They charged me an additional $5.00 for paying it with a live representative. I notice on 6/3 that all of the money I had on my pay card, to last me and my two daughters, until my next payday, wa... read full review »