Dear Sirs, This is to report to your company an unexpected, outrageous, unreasonable, antisocial behavour of a member of your staff and this is of lady Shilta Hill at JFK airport on the 1st of May, 2011. It is true that only one ugly, arrogant, rude impolite “professional” is needed to spoil the good image of British Airways and to make two passengers unhappy. The said lady was responsible at the final boarding point for flight number BA flying from New York to London Heathrow. We were ready to get on board, my wife ha... read full review »