I suspect that Nespresso deliberately set up their site to enable Senior Management to remain ignorant of complaints. So... unable to lodge a complaint online with anyone other than a telephone operator, last week I went into the Nespresso Store on Goethestr. in Frankfurt (the street with all the designer stores) and asked to speak to the Manager. Interesting that Nespresso should choose to open their store in an upscale location and then hire a boutique manager entirely ignorant of the concept of customer service and totally lacking in cla... read full review »