Hello ! I recently called the customer service and asked to be helped with my situation and the rep was very unprofessional (Name: Merrile) she wouldn't give me her ID and she refused to transfer me to her supervisor. After being a customer of verison for almost 8 years I didnt appreciate her attitude and the way she handled the called. After she hanged up on me I cried and I couldn't belive that I had spoken to a verizon rep. I suggest you take this and seriously and may be train her so that she learns how to speak to customer. Moreover my contract was extended without me knowing ... I think i should sue verizon... read full review »