My family chose Comcast as our CableTV and Internet provider in 2010 as they seem to have a virtual monopoly in my town. Soon after we chose the convenience of Direct billing (to avoid the hassle of writing a check everytime). From the first month we noticed on our statement billing for services we had not subscribed to in our plan. Little (and not so little) additional charger for services and options that we had opted out of. My family called and complained. I believe the deal was that they would refund the additional charges. They did... read full review »