I sent my laptop in to Dell for a cluster of 8 dead pixels. My computer was under warranty and I was told that they would fix the LED screen and return it to me in two weeks. When I received my computer two weeks later the pixels were not fixed, however the plastic around the side of the screen was. I only had one week left on my complete warranty, so I called the company and explained the situation. The customer service representatives barely spoke any English and they were telling me it would cost $60 just to talk to a technician, even... read full review »