My water heater broke on Sunday and I called Direct Energy for a replacement. They told me the earlier replacement appointment I could get was for Tuesday from 2-6PM, and that if any earlier came up they would call me. I told them that the 2 phone numbers on their file had been discontinued and gave them my new cell phone number. Early Monday morning I woke up to their call (on my cell) about an earlier appointment possibility of 10AM-2PM on the same day (the only thing they have done "right"), so I asked my step dad to stay in my... read full review »