Seems my story is same as most:. buy a 16K tub, write a check, and then hope you can get a human on the phone if you need parts or service.. My fist problem was when we filled our new tub the first time?. (bought in '06) leaking from main light fixture?. Took dozens of calls and finally lawyer threats to get it fixed, but also took more than 2 weeks! Brand new tub, can't use it/. another leak 5 weeks later same general story, this time actually had my laywer working on the paperwork when they finally sent a sub-contractor out to look... read full review »