Sallie Mae refuses to provide accountability on loan - double talk and strong arm tactics has been the mode. Over the course of four months Sallie mae representatives have refused to provide a written accountability of nthe account. On line access has been a mess. The reps are well trained to manage difficult situations by ignoring information provided, long wait times, no follow through and passing issues along. Finding someone in the chain of authority ends up with long wait times and as often as not s call that dies because no one picks up the cal;l. It is clealy the "gang that cannot shoot straight". read full review »