I had one of the worst Customer Service dealing with a Hotels.com employee today. Hotels.com should seriously consider putting their employees through KINDNESS training. My hotel was over booked and I was given the wrong number to call, so I called them to try and straighten it out. I was disconnected twice and finally the lady who took my call was extremely rude and I could barely understand her! She acted as if it was my fault that my hotel was overbooked. When they left me a voicemail with the wrong number they also stated that they would... read full review »