Here's what I have sent through to Customer (No) Care at Qantas: THE FACTS: 1. We are a family of three (soon to be four). We are Australian. 2. Last year I purchased Singapore/Perth return tickets for travel over the recent Easter Break. 3. We arrived in Perth on 9 April and our 15 month old daughter became very ill on Monday 13 April, 2009. From the 13th of April until 15th of April we were in and out of the accident and emergency ward at the local hospital. We were forced to change our original return flight... read full review »