USER REVIEWS (Judith Gilbert)
CitiMortgage
I pay my escrow shortage every single year. Last JULY, 2010, my mortgage payment started to creep up slowly...July 2010, then more August, more September. My escrow analysis is performed the 3rd week of August every year. My payment should never have gone up until 10/1/10. I sent 2 checks in September 30, 2010. One was an escrow shortage and the other was a spread overage to keep my payments down. Instead of going down, my payments went up. I spent weeks on the phone with a manager and they finally corrected everything, then February someone... read full review »
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