USER REVIEWS (cwhan)

4 reviews

Freightnshipping.com

Chien-Wen Han July 5, 2011

Freight Shipping uses multiple carriers. In my case, it is YRC. I was told by a representative and the YRC online tracking that my shipping will arrive on a date. I take a day off that day at home waiting for the delivery. At around 3:00 PM YRC contacted me and said that I need to make an appointment for the delivery which won't happen on the same day. Freight Shipping has never asked me for my contact information. I proactively provided my home/cell phone number and stated clearly that I WILL BE AT HOME ON THE ESTIMATED DELIVERY... read full review »

Filled under: Other Location: United States

5 reviews

YRC

Chien-Wen Han July 5, 2011

The tracking tool and email communicaiton is terrible. When the tracking status of the shipping says "NOW ON TRAILER 119917 LOADED FOR DELIVERY" one would assume that it will be delivered the same day. I wasted a whole day waiting for the delivery that doesn't happen. If you can't provide the right tracking information on your website, then DON'T. If you expect your customer to call to schedule an appointment for delivery, then DON'T PUT THE WRONG ESTIMATED DELIVERY DATE IN ONLINE TRACKING. If you don't care about your customer, DON'T BE IN THE SERVICE BUSINESS. read full review »

Filled under: Other Location: United States