T-mobile "lesson" in how to engender LOYALTY ! OR - HOW TO CUT OFF YOUR NOSE TO SPITE YOUR FACE !. PLEASE ENJOY. (1) Be a customer for 7+ years on a family plan with 5 phones. (2) Keep some of the same phones for 7+ years. (bricks; balance on data) (a) Have Auto-Pay for all the years. (3) Have 1 phone finally wear out. (4) Go into store and ask for a replacement phone - without charge. (5) And then be treated with: (a) distain (b) dismissive non-interest (c) 5 "levels" of identical refusal language (d... read full review »