I would suggest anyone not buy a Pre-owned "Certified" Ford from Keith Hawthorne Ford in Charlotte, NC. In my experience they do not put them through the Ford 169 point inspection. I bought one which had three issues that would not have been there if they had properly inspected. Two they fixed since I caught them in time but the 3rd is my problem according the Ford Motor Company and Keith Hawthorne Ford. Buyers beware!!! The service manager actually misrepresented the facts as did Ford Corporate legal to the Better Business Bureau. BBB took Ford's side and really didn't post my comments to other consumers. read full review »