Every month my wife has to fight with AT&T over charges on our cell phone bill. They let her sister cancel a phone and charged us a hefty pently for it, she isn't authorized to make any changes on our account at all. Our window phones are just glorified paper weights. I could do more with my 20 dollar sony phone i had before this one than I can with the window phone. You ca not assisgn ringtones or use your music for ring tones, you can not take video and send it with out going to your computer and downloaded it first. read full review »