I want to highlight a transaction with OSM Handicraft which started off and proceeded very well until I paid money for their products, including shipping charges (2 saris for a cost of Rs. 12, 375). Since then the interaction of OSM staff with me has gone downhill after my order was delivered to me on Saturday, June 18, 2011 and I wrote an email to their Marketing Manager, Ms Shaileena Anand, informing her that one of the saris delivered to me was not what I had ordered and requesting refund of my payment for it. The sari design was the same... read full review »