From: Henry Marechal Contact Info: Cell# 504-613-8106 Home# 985-467-0691 E Mail Address hmcajun@charter. net Date: 7-12-11 To: BBB and Best Buy US Headquarters Subject: Second Complaint with Poor Service, lack of Knowledge by Geek Squad Personnel and Problems with the TV Model# Samsung 63” Class 8000 series 1080P 3D Purchased: 10-24-10 Installed in Home: Est. 1st to 2nd week of 12-10 TV Model# Samsung 63” Class 8000 series 1080P 3D Serial # Z1ZY3CKZB00069P Financed thru Best Buy and Payed off early... read full review »