We booked for one bungalow in Rayong on 16 July 2011 to check in at the same evening. The hotel voucher was sent to my email confirmed room type and rate as it should be. However, once we arrived the hotel, receptionist went home already and the security guard who lacks of knowledge about Internet at all told us that no room available and only asked for room number that we should have if we booked through hotel directly. The nearby restaurant's staff helped contacting the receptionist. She told that there was no information from agoda.com... read full review »