n April 2008 my grandmother purchase the HP Pavilion Artist Edition and purchase a 2 year warranty. A total of 6 hours on the phone with HP customer service representative to get to the point to be able to return the unit. I have wrote down American name that fit India residents, they were extermely difficult to understand and could not get away from the script provided to them. In November 2008 the LCD until was damaged, in addition to the CD/DVD player not working, and one of the keys had completely fell off. Upon contacting HP we were told... read full review »