After being a 4 year customer with TiVo and not one missed payment, they refused to credit my account for the monthly payment that they sent through AFTER we cancelled our account!! Their customer service is the WORST I have ever experienced through ANY company and I have had some bad experiences. The supervisor was rude, uncaring and a disgrace to the job title. Beware and NEVER get TiVo through a bank draft!!! And PRAY you never need to talk with their horrific customer service department. read full review »