I asked about getting the start-up cost for 2 HD DVRs and another HD receiver reduced from $298 to $198. They ran my credit and said since it was good, they could work with me and do that. I received a order confirmation later charging me the $198 price, but with two HD receivers and only one HD DVR. I called in to tell them, and they said I'd have to pay the extra $100. I explained the conversation I had with a supervisor for over an hour the day before. The rep still would not honor the amount promised. read full review »